Refund Policy

Introduction

At Asiye, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy to understand your rights and responsibilities when returning or requesting a refund for a purchase.

Returns

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Include the receipt or proof of purchase.

Return Window

You have [30] days from the date of delivery to initiate a return. If [30] days have passed since your purchase, we cannot offer you a refund or exchange.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Sale items
  • Custom or personalized products

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at Hello@asiye.africa to request a return authorization.
  2. Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
  3. Pack the item securely in its original packaging and include the receipt or proof of purchase.

Refunds

Processing Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items that are returned after the [30]-day return window.
  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@asiye.africa.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us athello@asiye.africa with the details of the defect or damage.

Return Shipping

Domestic Returns

For domestic returns, we will provide a prepaid shipping label. The cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

International Returns

For international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

  • Email: hello@asiye.africa
  • Phone: 063 577 6154
  • Address:

    31 BINNEKRING ROAD

    DALSIG
    STELLENBOSCH
    7600

By making a purchase from Asiye, you agree to the terms of this Refund Policy. We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page.

 
 
Shopping Cart